Política de privacidad
Privacy Policy & Data Protection Notice
Last updated: August 7, 2025
This Privacy Policy describes how Atolea (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our store, place an order, contact customer support, subscribe to communications, or otherwise interact with our services.
Where required by applicable law, we will request consent before using non-essential cookies or processing personal information for certain advertising and marketing purposes.
Nothing in this policy limits mandatory privacy or data protection rights available under applicable law.
Information We Collect
Depending on how you interact with our services, we may collect:
- Name, email address, telephone number, billing address, and shipping address
- Order, transaction, return, refund, and warranty information
- Products viewed, added to cart, purchased, or reviewed
- Customer support communications
- Marketing and communication preferences
- Payment status and limited transaction information
- IP address, browser, device type, operating system, and approximate location
- Website interactions, referral information, and pages viewed
- Cookie, advertising, analytics, fraud-prevention, and security identifiers
Complete payment card information is generally processed directly by Shopify, payment processors, banks, or other payment providers. We do not normally receive or store your complete payment card number or security code.
How We Use Your Information
We may use personal information to:
- Process payments and fulfill orders
- Provide order confirmations, shipping updates, and delivery information
- Process cancellations, returns, refunds, and warranty claims
- Provide customer support
- Operate, maintain, personalize, and improve our services
- Measure website and product performance
- Send marketing communications where legally permitted
- Personalize and measure advertising where permitted
- Prevent fraud, unauthorized activity, and security incidents
- Comply with applicable legal obligations
Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information based on:
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
- Your consent
- The establishment, exercise, or defense of legal claims
Where processing is based on consent, you may withdraw your consent at any time.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, tags, local storage, server-side tracking, and similar technologies.
These technologies may support:
- Checkout, security, payments, and shopping cart functionality
- Language, currency, region, and preference settings
- Analytics and website performance measurement
- Advertising, attribution, audience creation, and conversion measurement
Depending on the services enabled on our store, these technologies may be operated by Shopify, Google, Meta, analytics providers, advertising platforms, and other technology partners.
Where required by law, non-essential analytics and advertising technologies will be used only after you provide the required consent.
How We Share Personal Information
We may share personal information when reasonably necessary with:
- Shopify and Shopify-connected services
- Payment processors and financial institutions
- Warehouses, fulfillment providers, shipping carriers, and logistics partners
- Customer support and communication providers
- Advertising, analytics, attribution, and marketing providers
- Fraud prevention and cybersecurity providers
- Legal, accounting, tax, and professional advisers
- Authorities or courts when legally required
Shopify
Our store is powered by Shopify. Shopify may process personal information to provide hosting, checkout, payment integrations, order management, fraud prevention, security, analytics, personalization, and other ecommerce services.
Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
However, certain privacy laws broadly define “sale” or “sharing.” Advertising cookies, pixels, audience tools, or advertising partners may therefore be considered sharing personal information or processing it for targeted advertising in some jurisdictions.
Depending on your location, you may have the right to opt out of applicable sale, sharing, targeted advertising, or similar processing.
Marketing Communications
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the communication or by contacting us.
Even after unsubscribing, we may continue sending transactional messages relating to orders, payments, delivery, returns, refunds, security, or customer support.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
We retain personal information only for as long as reasonably necessary to provide services, maintain transaction records, process disputes, comply with legal obligations, prevent fraud, and establish or defend legal claims.
No website or electronic storage system can be guaranteed to be completely secure.
International Data Transfers
Personal information may be transferred to, stored in, or processed in countries outside your place of residence.
Where required by applicable law, appropriate legal safeguards will be used.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of eligible information
- Restrict or object to certain processing
- Request data portability
- Withdraw consent
- Opt out of applicable targeted advertising or data sharing
- Submit a complaint to a competent data protection authority
To exercise an applicable privacy right, contact:
Please write Privacy Request in the subject line.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technologies, business practices, or legal obligations.
Any updated version will be published with a revised “Last updated” date.
Contact Information
Atolea Customer Support
contact@useatolea.store
